It sounds like you're encountering a graphics or settings issue with Spine. Here are a few steps you can try to resolve the problem:
Reset Spine to Default Settings: Sometimes, corrupt settings can cause display issues. You can reset Spine to its default settings by following the instructions here: How can I reset Spine to default settings?. This process involves deleting specific .json
files that store your settings.
Check for Graphics Driver Updates: Ensure that your graphics card drivers are up to date. Outdated or corrupt drivers can lead to rendering issues within applications.
Disable Any Custom Themes or Assistive Software: If you're using any custom themes for your operating system or assistive software that modifies the appearance or behavior of applications, try disabling them. Some of these can interfere with how Spine renders.
Check the Spine Log File: The spine.log
file can provide clues to what might be going wrong. You can find it in the following locations based on your operating system:
Windows: <user home folder>\Spine\spine.log
Mac: <user home folder>/Library/Application Support/Spine/spine.log
Linux: <user home folder>/.spine/spine.log
Review this file for any error messages or warnings that could indicate what's causing the issue.
Reinstall Spine: Although you've already tried reinstalling, ensure that you're downloading the latest version from your license page and that the installation process completes without errors.
If none of these steps resolve the issue, it might be related to a more specific problem with your system's configuration or a unique bug. Since I can't provide direct support or request additional details, these general troubleshooting steps are the best first approach to resolving the issue.