• Bugs

  • Spine gets stuck on video export

    अंग्रेज़ी

  • AAnnaB

    • पोस्ट #1
    • यह पोस्ट अंग्रेज़ी में है

    Spine is having an intermittent issue where it gets stuck when I try to export a .mov or .avi. Once the export gets to 100% it just hangs there forever- I can't close the export dialogue box or close spine normally, I have to shut it down via the task manager. According to the task manager Spine is still running, I don't get a "not responding" message. It does create a video file, but the file is empty (0 bytes).

    It was happening with one file, and I had to send it to a coworker (who was using the same version of Spine, 3.8.86 Enterprise), and it worked for them. The next file everything went fine. Now I'm on a third file, and I'm having the issue again. Same export settings, similar files- the files are different but there is nothing in the setup that is in one file and missing in another. They all have bones, images, constraints, etc.

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    • AAnnaB

      • पोस्ट #2
      • संपादित
      • यह पोस्ट अंग्रेज़ी में है

      • Erika

      • पोस्ट #3
      • यह पोस्ट अंग्रेज़ी में है

      Hello,
      Could you please post your spine.log file? The forum will redact your personal information.

      Windows: <user home folder>\Spine\spine.log
      Mac: <user home folder>/Library/Application Support/Spine/spine.log
      Linux: <user home folder>/.spine/spine.log

      7 दिन बाद में

      • AAnnaB

        • पोस्ट #4
        • यह पोस्ट अंग्रेज़ी में है

        Here you go. Still happening intermittently after the new update.

        • Erika

        • पोस्ट #5
        • यह पोस्ट अंग्रेज़ी में है

        Hello Anna, the log you sent unfortunately shows no error. Did you send us this log right after the problem happened? If you restart Spine and then open the log, it will clean the errors it might have registered, giving us no clue of what happened. Could you please try again after getting the exporting problem you are experiencing?