KurenaiAkashi

I can't open spine.
QQ截图20200423181655.png



i tied to download the setup and install again,but it doesn't work.
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KurenaiAkashi
  • Posts: 3

Erika

您好,究竟是什么不起作用?
您可以重新下载安装程序吗?
安装程序是否失败?
您可能有阻止Spine的防火墙或防病毒软件吗?

Hello, what does precisely not work?
Could you download the installer again?
Is the installer failing?
Do you perhaps have a firewall or antivirus blocking Spine?
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Erika

Erikari
  • Posts: 2597

Nate

对不起,您遇到了麻烦! 由于证书过期,您需要下载并重新安装Spine,否则它将无法访问服务器。
Sorry you are having trouble! Due to a certificate expiration, you'll need to download and reinstall Spine, else it can't reach the server.

如果找不到您的Spine许可证页面,则可以使用许可证恢复页面:
If you can't find your Spine license page, you can use the license recovery page:
Spine: License Recovery

如果您仍然遇到问题,请提供您的spine.log文件:
Please provide your spine.log file if you are still having trouble:
Windows: <user home folder>\Spine\spine.log
Mac: <user home folder>/Library/Application Support/Spine/spine.log
Linux: <user home folder>/.spine/spine.log
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Nate

Nate
  • Posts: 9993

J.M. Wu

re-installing does NOT fix the problem!
J.M. Wu
  • Posts: 7

Erika

Hello, did you redownload the installer? (not just launch the same installer again)
您好,您重新下载了安装程序吗? (不只是再次启动相同的安装程序)
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Erika

Erikari
  • Posts: 2597

J.M. Wu

Erika wrote:Hello, did you redownload the installer? (not just launch the same installer again)
您好,您重新下载了安装程序吗? (不只是再次启动相同的安装程序)
Thank you! It is fixed!
J.M. Wu
  • Posts: 7


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